Refund request – Trained character cannot be used after training completed

Hi Pyksel team,

I purchased the $6 Gems credit on 6/12/26 account email: rollycalma13@gmail.com . I used the gems to train an AI character/avatar. The training process ran and showed as completed, and my gems were consumed — but the trained character is unusable. It either does not appear in my character list, or it appears but cannot be selected when generating images. I have waited 1-2 hours, logged out and back in, and tried a different browser, but the trained character still cannot be used.

This means I paid for a training that delivered nothing I can actually use. Per your refund policy, refunds apply when the service is not delivered as promised due to an error on your end — which is exactly my situation.

I would like either:

1. The trained character fixed so it works as advertised, OR

2. A full refund of my $6 purchase.

Details:

• Character name: Lana Miller

• Date/time of training: 6/12/26 10am to 12am PHT

• Order/payment reference:

  0xb3102e199f8c3a9951b51c7fedd8f9fa0de6bf9d5c20c1f66d29a0f4290436ea

• Screenshot attached showing the issue

  

Thank you, rolly